Appointment Center Representative

Cowley’s mission is to build a winning team that delivers exceptional service and consistently exceeds client expectations.

COMPENSATION: $50,000 - $65,000, Full-time

SUPERVISION: Reports directly to Appointment Center Supervisor

We are looking for the right person who is willing to learn, as experience is not necessary—but is always welcomed! We will train the right highly motivated person.

Job Summary:

The ideal candidate has the passion to maintain a high level of customer service and professionalism to a wide range of clients. The ACR is the primary contact for all client interactions including answering phones, settling sales, or service appointments. The candidate will also be responsible for communicating the work and correspondences regarding job proposals are accurate, timely, and completed according to the procedure. Have the ability to calmly resolve or de-escalate any issues. The candidate needs to have the ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Our customer retention is excellent and a professional appearance and attitude is what contribute to our success.

Technical skills include:

• Attention to detail, as you will be involved in a fast-paced office environment
• Basic Math Skills are necessary for doing calculations related to sales and service. 

Requirements:

• Two years of collections experience
• Strong customer service experience (heavy phone and email correspondence)
• Willingness to follow company policies/guidelines
• Ability to maintain high-quality standards without supervision
• Honesty, dependability, and unconditional ethics

Why should you choose Cowley’s?

You would become a part of a progressive leader in the pest control industry. We are developing an energizing corporate culture that will reward and recognize “can do” people and squeeze out underperformers. You will directly participate in the development of emerging corporate culture through team meetings. This is your chance to be something great and put your good ideas to good use!

Benefits:

• Medical Insurance
• Simple IRA
• Paid Training
• Paid Vacation
• Paid Sick Days
• Paid overtime
• Commissions
• Bonus Plan
• Vision/Dental Insurance
• Life Insurance